Frequently Asked Questions
Do you ship internationally?
While we do recognize the needs of our international students because of issues with fraud liability, tracking packages and exorbitant shipping costs we only ship to the continental United States.
Can you expedite shipping of my order?
We typically ship using our UPS Ground service, however, if you need your order to arrive faster than the UPS Ground average of 3-5 business days please contact us Before placing your order. By doing this we will be able to give you an expedited shipping estimate before processing your order.
Is there a minimum amount I have to order?
No, there is no minimum amount you are required to order. However, all orders are subject to the same policies outlined in our Shipping Policy.
Can I order merchandise/school supplies online, then pick them up from the store?
We offer the option of an in store pickup, however, there is a limit of 3 days (72 hours) for the order to be held. If you won’t be here to pick up your order, please do not select in store pick up. When picking up your order you must present a photo ID so we can verify your identity. Sales made for pickup or in store are also subject to DC sales taxes.
What are your hours of operation?
Our yearly store hours can be found posted on our website, here.
How do I cancel an order once it is placed?
To cancel an order, please contact us at (202) 250-2727 (Video Phone), (202) 651-5876 (TTY), or (202) 651-5271 (Voice) as soon as possible to prevent the order from being shipped. Our daily shipping cut of time is 12pm, you must contact us before this time to cancel your order.
If I order the wrong size can I replace it for a different size? Are there any fees for doing this process?
We are willing to work with customers to ensure they receive the appropriate size for Gallaudet Clothing. If a switch is needed it must meet the following conditions :
- The replacement size is available and in stock
- The incorrect size has not been washed or damaged in any way and is still in New Condition. This includes all tags, including brand tags and original price tags.
- The Customer agrees to incur all shipping charges for return of the wrong sized item and for shipment of the replacing item.
What should I do if I forget my password?
When being prompted to login if you have forgotten your password, simply click the link below the login box labeled, Lost Your Password.
How can I check the status of my order?
Once we have received your order it will take 1-2 business days to process the transaction. Once this is complete, and your package is ready to ship, we will email confirmation and tracking information to the email account with which you registered.
Why do you offer a greater variety in store than on your website?
Items on our website are those that are order in higher quantity and are sold consistently year after year. A large portion of the items we offer in store are seasonal and therefore only order once, or once every few years. For these reasons and in an attempt to ensure we have everything in stock we have only made specific items available online. If you have visited our store recently and saw something you would like to add to your order please email us at the time you place your order or before so we can make the necessary arrangements and adjustments to your order before it is processed.
I am an instructor at Gallaudet University. How do I place book orders for up-coming semesters?
Textbook requistions are now processed through our online portal at this website: Here. If you have not used the system or created an account yet please follow the instructions in this PDF document. Keep in mind in order to complete the process you will need the Department Specific Departmental Account name and password. If you teach for several departments you will have to obtain the Departmental Account information from each department. If you have any questions you can email firstname.lastname@example.org.