Instructions

Documents in this page are for various tasks that users may do on their computers. In order to view those documents, you may need to download Adobe Acrobat Reader and/or Flash. If you want to download software on your office computer, you will need to submit a ticket with Help Desk to have a technician to come by and install them for you.

The following information should provide answers to most common technical questions related to using various software or online programs. If you are looking for my.Gallaudet (Blackboard FAQs, please click here)

Common Issues	Description	HTML	PDF	Video
Login Problems	Solutions to common issues with accessing a Gallaudet University Intranet Web Site or Network Access Storage.
Map a Network Drive	Instruction on how to map (connect to) a network drive.	Win XP Win 7
Connecting to a Network Access Storage	Instruction on connecting a network access storage.	Windows Win XP Win 7 OS X Tiger Leopard
Connecting to your PC via Remote Desktop Connection (RDC)	Instruction on setting up Remote Desktop Connection	Windows XP 7 OS X
Setting up a Secure Virtual Private Network (SSL VPN)	Virtual Private Network - Connect to the Gallaudet Network from home or off-campus
Windows Movie Maker (WMM)	How to capture your ASL video using Movie Maker (PC).
Windows Media Encoder (WME)	How to capture your ASL video using Windows Media Encoder (PC).
iMovie '09	Guide to iMovie '09 and related tools. (Mac)
MyThread	How to use MyThread.gallaudet.edu.
MyThread on Mac	How to turn on the webcam for comments on the Mac.
TurningPoint	Quick Start Guide (PDF)
TurningPoint	Full Instructional Manual (PDF)
Fair Use Guidelines	Guidelines on fair use of copyrighted materials.
YouTube	How to create & privatize video in YouTube