Gallaudet Technology Services
Help Desk - Hall Memorial Building (HMB), Room W121
Administrative Offices - Merrill Learning Center (MLC), Room 1120
GTS has offices and services in various other locations on campus. For specific location information, please visit the GTS website, or see the information for each program listed below.
Web: gts.gallaudet.edu HelpDesk: helpdesk.gallaudet.edu
Gallaudet Technology Services
Gallaudet Technology Services provides end-user training and support for academic and administrative uses of technology at Gallaudet University. Units that provide direct support to students include the Help Desk, Media and Classroom Support, and eLearning & Web Authoring. Units that provide back office or indirect support include Technology Infrastructure and Operations and Enterprise Information Systems.
All requests for computer support, network, cable TV and other media services should be made through the Technology Help Desk, http://helpdesk.gallaudet.edu.
Most Gallaudet software systems use the same username and password. Changing your password once will change it for all of these applications. Passwords may be reset or changed at http://password.gallaudet.edu. Please do not share your password with anyone else. For maximum security, all users are required to change their password once every six months (180 days). The most used systems include:
- Email -Google (http://mail.gallaudet.edu)
- Learning Management System - Blackboard (http://my.gallaudet.edu)
This system supports academic needs including course discussion boards, document storage and sharing, etc.
- Bison - Peoplesoft (http://bison.gallaudet.edu)
This system enables students, faculty, and staff to manage their personal information and allows students to complete business registration online, register for classes, and check on other information including student accounts and financial aid.
Students are responsible for bringing their own personal computers and ethernet cables for network connections, which are provided in all dorm rooms. Wireless access is available in most campus locations. Student computer support is available through the Help Desk.
All computers connected to the campus network must have active anti-virus software installed from one of the following vendors:
Central computer labs in the Jordan Student Academic Center (JSAC) and Hall Memorial Building (HMB) are also available. Lab hours are listed in the Daily Digest and online, http://www.gallaudet.edu/gts/services/computer_labs.html.
Information about free and licensed software is available at http://software.gallaudet.edu.
HELPDESK, MEDIA & CLASSROOM SERVICES
Technology Help Desk: http://helpdesk.gallaudet.edu
The Help Desk provides a one-stop center for all technology service requests for Gallaudet University and Clerc Center students, faculty and staff. This should be your first contact to request support for computer services, classroom technology, media services, on-campus cable TV support and any other GTS technology services.
You may submit requests for Help Desk and Media Services several ways:
- Via the web: http://helpdesk.gallaudet.edu
- Voice Telephone: TTY/V, (202) 651-5044
- Videophone: (202) 250-2010 or (202) 250-2314
- FAX: (202) 651-5023
- Walk-in: HMB, Room W121, 7 a.m.-6 p.m., Monday-Friday during the academic year; 8 a.m.-5 p.m. during winter break and summer.
Media & Classroom Services provides and maintains the variety of equipment and services used for classes and meetings, including videoconferencing services. Members of the campus community can borrow, on a short term basis, a host of electronic equipment such as digital still cameras, digital video cameras, tripods, flip charts and easels, portable projectors, screens, laptops (not available to students), PowerPoint set ups and various other electronic equipment.
All university classrooms have permanent presentation equipment (e.g., computers, video projectors, displays). Equipment deliveries are provided for locations without equipment. Media Services provides supplies for using whiteboards and chalkboards and lamp replacement for video projectors and overhead projectors in classrooms. Details about University classrooms are available online at http://classrooms.gallaudet.edu.
eLEARNING and WEB AUTHORING
eLearning enhances learning and academic rigor through provision, training, and support of learning systems and tools, supports assessment of student performance, including testing and ePortfolios, support for academic applications of web and portal technologies, and provides system administration for academic systems.
eLearning provides training and support to faculty and students in integration and uses of learning technologies to enhance teaching and learning with the Blackboard my.Gallaudet.edu system. My.Gallaudet is used both as a supplement for face-to-face (web-enhanced) courses and for web-based courses offered completely online. The online learning portal will connect you to your courses, organizations, and other academic and administrative websites and other resources at http://my.Gallaudet.edu, which is powered by the tools in the Blackboard Academic Suite. The eLearning team also provide web authoring training and support and manages the centralized computer labs for students.
The eLearning Lab is located in MLC B220, is available for walk-in assistance and computer-based training sessions. Students can also use the Echo360 Video Recording suites for academic ASL assignments and other presentation recording activities.