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Gallaudet Technology Services

Help Desk - Hall Memorial Building, Room W121
Administrative Offices - Merrill Learning Center, Room 1120
GTS has offices and services in various other locations on campus.  For specific location information, please visit the GTS website, or see the information for each program listed below. 


Web:  gts.gallaudet.edu   HelpDesk: helpdesk.gallaudet.edu

Gallaudet Technology Services

Merrill Learning Center, 1120

Gallaudet Technology Services provides end-user training and support for academic and administrative uses of technology at Gallaudet University.  Units that provide direct support to students include the Help Desk, Media and Classroom Support,  eLearning & Web Authoring, and Video Services.  Units that provide back office or indirect support include Data Center Operations, Enterprise Information Systems;  Information Security & Networks; and Software System & Engineering. 

All requests for computer support, network, cable TV and other media services should be made through the Technology Help Desk, http://helpdesk.gallaudet.edu.

Gallaudet software systems, including Google email (http://mail.gallaudet.edu), Blackboard (http://my.gallaudet.edu) and Peoplesoft (Bison) (http://bison.gallaudet.edu), use the same username and password.  Changing your password once will change it for all of these applications.  Passwords may be reset or changed at http://password.gallaudet.edu.  Please do not share your password with anyone else.  For maximum security, all users are required to change their password once every six months (180 days).

Students are responsible for bringing their own personal computers and ethernet cables for network connections, which are provided in all dorm rooms.  Wireless access is available in most campus locations.   Student Computer Support is available through the Help Desk.

All computers connected to the campus network must have active anti-virus software installed from one of the following vendors:

  • Microsoft
  • Sophos
  • Symantec
  • McAfee

Central computer labs in JSAC and HMB are available for students to use for their academic needs.  Lab hours are listed in the Daily Digest and online, http://www.gallaudet.edu/gts/services/computer_labs.html.

Information about free and licensed software is available at http://software.gallaudet.edu

HELPDESK, MEDIA & CLASSROOM SERVICES
Hall Memorial Building W121
Technology Help Desk:  http://helpdesk.gallaudet.edu

The Technology Help Desk provides a one-stop center for all technology service requests for Gallaudet University and Clerc Center students, faculty and staff.  This should be your first contact to request support for computer services, classroom technology, media services, on-campus cable TV support and any other GTS technology services.

You may submit requests for Help Desk and Media Services several ways: 

  • Via the web: http://helpdesk.gallaudet.edu
  • Voice Telephone: TTY/V, (202) 651-5044
  • Videophone: (202) 250-2010 or (202) 250-2314
  • FAX: (202) 651-5023
  • Walk-in, located in the Hall Memorial Building (HMB),
    Room W121, 7:00AM-6:00PM, M-F during the academic year; 8:00 AM-5:00 PM during the winter break and summer.

Media Services provides and maintains variety of technology equipment and services used for classes and meetings, including videoconferencing servicesMembers of the campus community can borrow, on a short term basis, a host of electronic equipment i.e. digital still cameras, digital video cameras, tripods, flip charts and easels, portable projectors, screens, laptops (not available to students), PowerPoint set ups and various other electronic equipment.

All university classrooms now have permanent presentation equipment (e.g., computers, video projectors, displays).  Equipment deliveries are provided for locations without equipment.  Media Services provide supplies for whiteboard, chalkboard and lamp replacement for video projectors and overhead projectors in classrooms.  Details about University classrooms are available online at http://classrooms.gallaudet.edu.  

eLEARNING and WEB AUTHORING
Merrill Learning Center, B205

eLearning enhances learning and academic rigor through provision, training, and support of learning systems and tools, supports assessment of student performance, including testing and ePortfolios, support for academic applications of web and portal technologies, and provides system administration for academic systems.

eLearning provides training and support to faculty and students in integration and uses of learning technologies to enhance teaching and learning with the Blackboard my.Gallaudet.edu system.  My.Gallaudet is used both as a supplement for face-to-face (web-enhanced) courses and for web-based courses offered completely online. The online learning portal will connect you to your courses, organizations, and other academic and administrative websites and other resources at http://my.Gallaudet.edu, which is powered by the tools in the Blackboard Academic Suite.  The eLearning team also provide web authoring training and support and manages the centralized computer labs for students.

The eLearning Lab is located in MLC B220, where you can walk in for just-in-time assistance and participate in computer-based training sessions. Students can also use the Echo360 Video Recording suites for academic ASL assignments and other presentation recording activities.

VIDEO SERVICES
Merrill Learning Center, B140

Video Services supports the development and use of academic video for courses, BISON TV, and promotion of academic programs; produces institutional video for recruitment, central administration communication, recording of campus events, streaming web video services, operation of the campus cable TV system and the Gallaudet Video Library.

  • Captioning services are an integral part of our mission of accessibility. Captioning services are available in all video formats including DVD, CD, and web clips.
  • Cable TV services provides broadcast, cable, and campus channels to dormitories and campus buildings. The Channel line is available at tv.gallaudet.edu.

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