Norman Williams is the senior research engineer in Gallaudet University's Technology Access Program. He is deaf and has an AAS degree from the National Technical Institute for the Deaf in Electro-Mechanical Technology, and a BA from Gallaudet University in Computer Science. He has an extensive background in telecommunications used by people who are deaf. He wrote various applications and internet based servers, including the popular TTY software for PCs known as Futura-TTY. He lead an ASCII standard effort for interoperability between TTYs with an ASCII option. He has also worked with the Cellular Telecommunication Industry Association to make TTYs compatible with cellular phones. He also has explored video communication technologies and worked with various companies such as ISDN, Internet, and phone based video calls before video relay service started. Most recently, Williams did some software engineering and some hardware research for a video relay service.