Frequently Asked Questions

How is billing arranged for Video Remote Interpreting services?
On-site interpreting services are often billed on an hourly basis with a two-hour minimum. In contrast, GIS VRI service is billed in increments of fifteen minutes. Rates vary based on factors such as complexity, type of assignment, and/or how much advance notice is provided.

Are Gallaudet Interpreting Service VRI interpreters qualified?
You can expect exceptional signed language interpreting services from GIS either on-site or at a distance. Gallaudet Interpreting Service interpreters are all nationally certified professionals.

Can I use either a PC or MAC computer for a VRI call?
Yes, GIS VRI utilizes FaceTime software for a MAC computer or iPad device, as well as Fuze Meeting or Skype software for a PC or a MAC. Directions for connecting to an interpreter through Fuze Meeting can be found here "Getting Started" Instructions
 

What are some helpful tips for using VRI?
It is always helpful to send materials such as an agenda or event description prior to the VRI call. These materials will ensure the most accurate interpretation.
While working with the interpreter, be sure there is adequate lighting in the room, the background behind you is not distracting, and the camera is positioned straight in front of you.

 

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