Help Desk - Knowledge Base


Documents in this page are for various tasks that users may do on their computers. In order to view those documents, you may need to download Adobe Acrobat Reader and/or Flash. If you want to download software on your office computer, you will need to submit a ticket with Help Desk to have a technician to come by and install them for you.

The following information should provide answers to most common technical questions related to using various software or online programs. If you are looking for my.Gallaudet (Blackboard FAQs, please click here)

Common Issues Description
HTML
PDF
Video
Login Problems Solutions to common issues with accessing a Gallaudet University Intranet Web Site or Network Access Storage.

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Map a Network Drive Instruction on how to map (connect to) a network drive.

Win XP
Win 7

Connecting to a Network Access Storage Instruction on connecting a network access storage.

Windows
Win XP
Win 7
OS X
Tiger
Leopard

Connecting to your PC via Remote Desktop Connection (RDC) Instruction on setting up Remote Desktop Connection
Windows
XP
7
OS X
Setting up a Secure Virtual Private Network (SSL VPN) Virtual Private Network - Connect to the Gallaudet Network from home or off-campus

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Windows Movie Maker (WMM) How to capture your ASL video using Movie Maker (PC). PDF icon
Windows Media Encoder (WME) How to capture your ASL video using Windows Media Encoder (PC). PDF icon
iMovie '09 Guide to iMovie '09 and related tools. (Mac) PDF icon
MyThread How to use MyThread.gallaudet.edu. PDF Icon
MyThread on Mac How to turn on the webcam for comments on the Mac. pdf icon

 

TurningPoint Quick Start Guide (PDF) html icon 
TurningPoint Full Instructional Manual (PDF) html icon
Fair Use Guidelines Guidelines on fair use of copyrighted materials. html icon
YouTube How to create & privatize video in YouTube PDF icon
NetSupport Instruction on NetSupport Program PDF icon
Lynda.com How to login to use Lynda.com PDF icon
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