Retention and Student Success Resource FAQs

Welcome to the

Retention and Student Success Resource

FAQ Site!  

Weekly Student Success Guide for Faculty

A biweekly checklist outlining various student success strategies for faculty to implement at different critical times during the term.

Academic Success in the Classroom FAQ

The Academic Success FAQ addresses questions that come up in the classroom setting.

  • My student never showed up for the first week of class.  What do I do?
  • My student has stopped attending class, what do I do?
  • My student's VR or Financial Aid funding has not arrived and he/she needs textbooks.  What can he/she do?
  • My student is unable to purchase books for class. What can he/she do?
  • I am concerned about my student's performance in the classroom.  What do I do?
  • More to come!

Starfish and Student Success FAQ

The Starfish and Student Success FAQ addresses questions related to Starfish Retention Management Solutions at Gallaudet.

  • What is Starfish Retention Solutions?
  • I am new to Starfish. How do I get started?
  • Is my BlackBoard Grade Center connected to Starfish?
  • How do I use Attendance Tracker?
  • I am concerned about my student. How do I raise a flag?
  • What are the flags and kudos in Starfish?
  • What do students see when they receive an email from Starfish?
  • More to come!

Finances and Financial Aid FAQ

The Finances and Financial Aid FAQ addresses questions related to helping students with their bills and/or Financial Aid questions.

  • How does a student see their student bill?
  • My student does not understand his/her bill.  Who should they talk to?
  • My student's VR or Financial Aid Funding has not arrived and he/she needs textbooks.  What can she/he do?
  • My student is unable to purchase books for class. What can she/he do?
  • My student is having difficulty paying for college. Who can he/she speak to about financial aid and scholarship options?
  • My student has exhausted all of his/her financial aid options and is having difficulty paying their bill.  What are their options?
  • What is Vocational Rehabilitation?
  • My student is eligible for a federal work-study job.  Who do they see to find a position?  

Bookmark this page and come back often. This site will be updated periodically.

If you have a question you'd like to see addressed on this site, please send an email to jerri.dorminy@gallaudet.edu