Academic Success and Retention FAQs

My student never showed up for class the first week of classes.  What do I do?

"Students must attend the first week of classes to verify their enrollment. Students, who are registered for class and who fail to attend the first week of scheduled classes, may be dropped from the course by the instructor."
(Gallaudet University Academic Catalog, 2015-2016)

"Never Attended" Flag (Week One):  If a student does not attend the first week of class, the faculty member can submit a "Never Attended" flag through Starfish. This flag is shared with the Registrars Office and the student's Advisor. The Registrars Office will follow up with the students advisor to verify that the student is not present and determine next steps. This feature is available in Starfish to all instructors, including ELI, Graduate, Undergraduate, and Online instructors.  For instructions on how to submit a flag, please review "How to Submit a Starfish Flag".  

Roster Verification Survey (Week Two):  After add/drop period is over, during the second week of classes, all ELI, Graduate, and Undergraduate faculty will receive an email from the Registrars Office with a Roster Verification Survey asking faculty to verify that students have shown up for classes. Faculty are expected to review the roster and mark if a student is present or is not attending class and submit it to the Registrar by the end of the week.  For instructions on how to submit the Roster Verification Survey, please review the visual document guide "How to Submit a Starfish Progress Survey" or view the Two Minute Video (cc) "How to Submit a Starfish Progress Survey".  

For more information or if you have a question, please contact the Office of the Registrar.

Location: Chapel Hall 101

Office Hours: 
Monday - Friday
8:30 a.m. - 4:30 p.m. EST

VP : 202-250-2446
TTY: 202-651-5393
Voice: 202-651-5393
Fax: 202-651-5182

Email: registrar.office@gallaudet.edu

My student has stopped attending classes, what do I do?

If your student has stopped attending classes, this is cause for concern.  Attendance is one of the strongest predictors of student success in a course and can impact a students overall GPA and subsequent persistence.

In addition, as an institution receiving Federal funds, we must remain in compliance with various regulations, including the expectation that faculty are expected to report when a student stops attending class.

"Stopped Attending" Flag:  To report a student who has stopped attending classes, submit a "Stopped Attending" flag through Starfish and when prompted in the comments, note the last date of documented attendance. For instructions on how to submit a flag, please review the visual document "How to Raise a Flag in Starfish".  This feature is available in Starfish to all instructors, including ELI, Graduate, Undergraduate, and Online instructors. 

Starfish Academic Progress survey:  Undergraduate and ELI faculty also have an opportunity to document if a student has stopped attending class during Week 2, Week, 4, and Week 6 of the semester when an Starfish Academic Progress Survey is sent via email to faculty.  For instructions on how to submit a progress survey, please review the visual document "How to Submit a Progress Survey" or view the Two Minute Video (cc) "How to Submit a Progress Survey". 

My student's VR or Financial Aid Funding has not arrived and he/she needs textbooks.  What can he/she do?

If a student states that their VR or Financial Aid Grant is covering their course materials but has not yet arrived, first they should check with the Financial Aid Office to verify that they are receiving this support. 

Website:  Financial Aid Office

Location: Chapel Hall, Room G-02

Office Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. EST

Phone/FAX:
(202) 618-6844 (videophone)
(202) 651-5290 (voice)
(202) 651-5740 (fax)

Email:financial.aid@gallaudet.edu

If the student verifies that they are receiving VR and/or Financial Aid support, the student should check with Student Financial Services to ensure that Student Financial Services has the needed paperwork and that it has been updated in the system.  If so, the student should be able to purchase their course materials at the Gallaudet University Bison Shop.  For information on purchasing course materials and using Financial Aid support at the Bison Shop, click here:  Bison Shop FAQ

Website: Student Financial Services

Location: College Hall, Room B04 (basement)

Office Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. EST

Phone/FAX:
(202) 250-2453 (videophone)
(866) 264-6775 (videophone)
(202) 651-5145 (voice)

In the meantime, faculty are encouraged to place course materials on reserve at the library. Students can check out the course materials and use them at the library until they are able to purchase their own course materials. For more information about putting course materials on reserve, click here:  Gallaudet University Library Reserves  

My student is unable to purchase books for class.  What can he/she do?  

Students can apply for a Student Financial Aid grant to help cover the costs of books.  Send the student to the Financial Aid office to discuss their options with Financial Aid.

Website: Financial Aid Office

Location:  Chapel Hall, Room G-02

Office Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. EST

Phone/FAX:
(202) 618-6844 (videophone)
(202) 651-5290 (voice)
(202) 651-5740 (fax)

Email:financial.aid@gallaudet.edu

In the meantime, faculty are encouraged to place course materials on reserve at the library. If needed, students can check out the course materials and use them at the library until they are able to purchase their own course materials. For more information about putting course materials on reserve, click here:  Gallaudet University Library Reserves  

I am concerned about my student's performance in the classroom.  What do I do?

Gallaudet has implemented Starfish Retention Management Solutions, an early alert communication system that enables faculty to share their concerns with their students while also notifying key student success staff about these concerns.  For more information about Starfish at Gallaudet, check out the Starfish at Gallaudet FAQ.

Using Starfish, faculty who have a concern about a student's academic performance can raise a flag on the student.

There are two ways to raise a flag on a student.

First, academic progress surveys are emailed to Undergraduate and ELI faculty 2-3 times prior to midterm week, usually at Week 2, Week 4, and/or Week 6 of the term. The progress survey asks faculty to report on the academic progress of students in their classes.  If a faculty member is concerned about a student, he/she has an opportunity to share this concern in the survey.  These concerns are sent directly to the student and copied to the students advisor and other critical student success staff.

To learn how to respond to a progress survey, check out this visual guide: Responding to a Progress Survey.

You can also view the: Two Minute Video: Responding to a Progress Survey (cc).

Second, if a faculty member needs to share a concern at any other time during the semester, he or she can submit a flag manually in Starfish.

For a visual guide to raising a manual flag in Starfish, click here:  Visual Guide to Raising a Flag in Starfish.

Faculty are also encouraged to share kudos to recognize a student's positive academic performance or improvement in the course. The process for submitting a kudos is the same as for submitting a flag.

IMPORTANT: When you raise a flag or a kudos, the student receives an email directly from you communicating that you are concerned about their performance in your class. In both the flags and kudos templates, faculty have an opportunity to outline details of the specific concern or praise in the comments section. The message template also encourages the student to see you to discuss the concerns.  A copy of the message is sent to the student's Advisor and other key student success staff who are tracking the concern.  

To review a list of the available flags and kudos, click here: Starfish Flags and Kudos Descriptions.

To see an example of the email templates, click here:  Starfish - email templates.  

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Have a question you'd like to see here?  Send an email to: jerri.dorminy@gallaudet.edu.

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