Complaint Procedures

Gallaudet University is committed to excellence in teaching and learning. In keeping with the U.S. Department of Education's Program Integrity Rule, Gallaudet University is required to provide all prospective and current students with contact information of the regional accreditation agency, and the state agency or agencies that handle complaints against post-secondary education institutions offering distance learning within that state. Students are encouraged to utilize the institution's internal complaint or grievance review policies and procedures prior to filing a complaint with the state agency or agencies.

If you are a student and believe you have grounds for a grievance, you should first make an attempt in good faith to resolve the problem through early informal discussion of the matter with the Gallaudet academic, administrative or staff member directly involved. If further recourse is needed, contact the Dean of the College in which you are enrolled.

  • Dr. Isaac Agboola, Dean of the School of Education, Business & Human Services isaac.agboola@gallaudet.edu
  • Dr. Carol Erting, Associate Provost/Dean of Research, Graduate School, Continuing Studies, & International Programs carol.erting@gallaudet.edu
  • Dr. Genie Gertz, Dean of the College of Arts and Sciences  genie.gertz@gallaudet.edu                                                           

If you are living outside of Washington, D.C. while attending Gallaudet, you can file a complaint in the state where you are residing. Complaints from Maryland residents are subject to investigation by the Office of the Attorney General of the Maryland Higher Education Commission. 

Gallaudet University is accrediated by the Middle States Commission on Higher Education (MSCHE), 3624 Market Street, Philadelphia, PA 19104; 267-284-5000. The MSCHE is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Council for Higher Education Accreditation. The Commission's policy on filing complaints can be found on its website at the following link: http://www.msche.org/documents/ComplaintsInvolvingMemberCandidate.PDF .

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