Student Complaint Procedures
Gallaudet University is committed to excellence in teaching and learning. In keeping with the U.S. Department of Education's Program Integrity Rule, Gallaudet University is required to provide all prospective and current students with contact information of the regional accreditation agency, and the state agency or agencies that handle complaints against post-secondary education institutions that have a physical presence (e.g., internships, distance education). Students are encouraged to utilize the institution's internal complaint or grievance review policies and procedures prior to filing a complaint with the state agency or agencies.
If you are a student and believe you have grounds for a grievance, you should first make an attempt in good faith to resolve the problem through early informal discussion of the matter with the Gallaudet academic, administrative or staff member directly involved. If further recourse is needed, contact the Dean of the College in which you are enrolled.
- Dr. Khadijat Rashid, Dean of the School of Education, Business & Human Services firstname.lastname@example.org
- Dr. Genie Gertz, Dean of the College of Arts and Sciences email@example.com
- Dr. Gaurav Mathur, Dean of the Graduate School and the Center for Continuing and Online Education firstname.lastname@example.org
The university also maintains a website on the Student Grievance Policies and Procedures. This site contains a link to the Student Grievance Guidelines that includes information on the definition of grievable actions and informal and formal grievance procedures.
In the unlikely event that an issue cannot be resolved by Gallaudet University, students may file a complaint with the District of Columbia's Higher Education Licensure Commission (HELC) which is the licensing authority in Washington, D.C.
Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 1st St. NE, 5th Floor
Washington, DC 20002
Telephone: (202) 727-6436
Unresolved complaints may also be filed with the Middle States Commission on Higher Education, the University's regional accrediting agency, once all other avenues have been exhausted.
Middle States Commission on Higher Education
3624 Market Street
Philadelphia, PA 19104
Telephone: (267) 284-5000
Gallaudet University is a member of the National Council for State Authorization Reciprocity Agreement (NC-SARA). SARA is a voluntary agreement among its member states and U.S. territories that establishes comparable national standards for interstate offering of postsecondary distance-education courses and programs. It is intended to make it easier for students to take online courses offered by postsecondary institutions based in another state. As of 2018, 49 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands are members of SARA. California is currently the only states not yet part of SARA.
As an institutional member of NC-SARA, Gallaudet is authorized to deliver online programs in other NC-SARA member states. Gallaudet is exempt from seeking specific authorization from California.
For more information about NC-SARA and student complaint processes go tohttp://nc-sara.org/content/sara-and-students. The State Authorization Reciprocity Agreements Policy and Operations Manual is also available (http://nc-sara.org/files/docs/NC-SARA_Manual_Final_2016.pdf).
Complaint resolution contacts for all states is also available.
As per Section 668.43(b) of the Code of Federal Regulations requires institutions of higher education authorized under Title IV of the Higher Education Act to "provide its students orprospective studentswith contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint."
Out-of-State Complaint Resolution Contacts
Alabama Commission on Higher Education - Office of Institutional Effectiveness and Planning
Complaints for out-of-state institutions are referred to the Alabama Department of Postsecondary Education (ADPE) for response. Please see the ADPE link below. For in-state institutions, contacts are posted to the ACHE website at http://www.ache.state.al.us/
Alabama Department of Postsecondary Education - Office of Private School Licensing Division
Alaska Commission on Postsecondary Education
Arizona State Board for Private Postsecondary Education
Arkansas Department of Higher Education
Arkansas State Board of Private Career Education
Bureau for Private Postsecondary Education
*note currently only for institutions regulated by BPPE.
*note that the CA AG Office may take complaints, but does not meet federal requirements for the new July 1, 2018 regulations - if they take effect.
Colorado Department of Higher Education
Division of Private Occupational Schools
The Office of Financial and Academic Affairs for Higher Education
Delaware Department of Education
The Delaware Department of Education will investigate complaints. Such complaints must be in writing and verified by the signature of the person making the complaint. Oral, anonymous or unsigned complaints will not be investigated. Until the web site is functional, please write or call for more information. The Delaware Department of Education; Teacher and Administrator Quality; John W. Collette Resource Center; 35 Commerce Way; Dover, DE 19904. The Delaware Department of Education phone number is 302-857-3388.
Education Licensure Commission
Commission for Independent Education - Department of Education
Nonpublic Postsecondary Education Commission
Hawaii Post-Secondary Education Authorization Program
Idaho State Board of Education
Illinois Board of Higher Education
Indiana Department of Workforce Development
Indiana Commission on Proprietary Education
Iowa College Student Aid Commission
Kansas Board of Regents
Kentucky Council on Postsecondary Education
Kentucky Commission on Proprietary Education
Louisiana Board of Regents
Maine Department of Education, Office of Higher Education Services
Complaints shall be addressed in writing to the Maine Department of Education, Office of Higher Education, Augusta, Maine, 04333, with specific facts and allegations and signed by the complainant. The school shall be notified of any complaints which are to be investigated. For more information, please contact Mr. Ángel Loredo, the Higher Education Specialist - Angel.Loredo@maine.gov.
Maryland Higher Education Commission
Massachusetts Division of Professional Licensure Office of Private Occupational School Education
Massachusetts Department of Higher Education
Michigan Department of Licensing and Regulatory Affairs
Minnesota Office of Higher Education
Mississippi Commission on College Accreditation
Commission on Proprietary School and College Registration
Commission on Proprietary School and College Registration
Montana University System, Montana Board of Regents
Nebraska Department of Education, Private Postsecondary Career Schools
Nebraska Coordinating Commission for Postsecondary Education
Nevada Commission on Postsecondary Education
Per Kelly Wuest in Nevada (email@example.com) a new website will be up soon:
Only SARA portal information available at this time.
Department of Education, Division of Higher Education, Higher Education Commission
New Jersey Department of Labor and Workforce Development, Center for Occupational Employment Information
Office of the Secretary of Higher Education
New Mexico Higher Education Department
Office of College and University Evaluation
Bureau of Proprietary School Supervision, New York State Education Department
The University of North Carolina Board of Governors
The North Carolina Community College System (Office of Proprietary School Services)
North Dakota State Board for Career and Technical Education
North Dakota University System
The Ohio Board of Regents
Ohio State Board of Career Colleges and Schools
Oklahoma State Regents for Higher Education
Oklahoma Board of Career and Technology Education
The Oklahoma Board of Private Schools
A Form is available by request to the OBPVS Staff, but is not required. Unless a safety or other issue requiring an in-person investigation is alleged, a "Student," complaint will be accepted and sent to the institution for a response that may then be forwarded to the complainant for further input. Nora Ann House, Director, 3700 N. Classen Blvd., Ste. 250, Oklahoma City, OK 73118, phone 405/528-3370, FAX 405/528-3366, firstname.lastname@example.org
Office of Degree Authorization
Department of Education Private and Career Schools Office
Department of Education
Puerto Rico Council on Education
Rhode Island Board of Governors for Higher Education
South Carolina Commission on Higher Education
Secretary of State (South Dakota Attorney General)
Tennessee Higher Education Commission
Texas Workforce Commission
Texas Higher Education Coordinating Board
Utah Division of Consumer Protection
Vermont State Board of Education
Private & Out-of-State Postsecondary Education, State Council of Higher Education for Virginia
Washington Student Achievement Council
Washington Workforce Training and Education Coordinating Board
WV Higher Education Policy Commission
WV Council for Community & Technical College Education
Wisconsin Educational Approval Board
Wyoming Department of Education
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