Help Desk Satisfaction Survey
For the month of September 2015, the Help Desk received a total of 1,733 tickets 58% of them were resolved within the same month
Here is a breakdown of the top 3 categories for the University and Guest workspaces.
The Help Desk survey consists of 5 standardized questions used by Educause and the Help Desk Industry (HDI).
On a rating scale of 1 (very dissatisfied) to 5 (very satisfied), customers are asked to rate the following:
- The courtesy of the Technician?
- The technical skills/knowledge of the Technician?
- The timeliness of the service provided?
- The quality of the service provided?
- The overall service experience?