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Institutional Effectiveness & Certification
Director: Caroline Kobek Pezzarossi, Ph.DCollege Hall 410
(202) 559-5370 (videophone)
Email
Gallaudet University is committed to excellence in teaching and learning. In keeping with the U.S. Department of Education's Program Integrity Rule, Gallaudet University is required to provide all prospective and current students with contact information of the regional accreditation agency, and the state agency or agencies that handle complaints against post-secondary education institutions that have a physical presence (e.g., internships, distance education). Students are encouraged to utilize the institution's internal complaint or grievance review policies and procedures prior to filing a complaint with the state agency or agencies. If you are a student and believe you have grounds for a grievance, you should first make an attempt in good faith to resolve the problem through early informal discussion of the matter with the Gallaudet academic, administrative or staff member directly involved. If further recourse is needed, contact the school leader of your school in which you are enrolled.
The university also maintains a website on the Student Grievance Policies and Procedures. This site contains a link to the Student Grievance Guidelines that includes information on the definition of grievable actions and informal and formal grievance procedures.
In the unlikely event that an issue cannot be resolved by Gallaudet University, students may file a complaint with the District of Columbia's Higher Education Licensure Commission (HELC) which is the licensing authority in Washington, D.C.
Middle States Commission on Higher Education 3624 Market Street Philadelphia, PA 19104 Telephone: (267) 284-5000
Gallaudet University is a member of the National Council for State Authorization Reciprocity Agreement (NC-SARA). SARA is a voluntary agreement among its member states and U.S. territories that establishes comparable national standards for interstate offering of postsecondary distance-education courses and programs. It is intended to make it easier for students to take online courses offered by postsecondary institutions based in another state. As of 2018, 49 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands are members of SARA. California is currently the only states not yet part of SARA.
As an institutional member of NC-SARA, Gallaudet is authorized to deliver online programs in other NC-SARA member states. Gallaudet is exempt from seeking specific authorization from California.
For more information about NC-SARA and student complaint processes go to http://nc-sara.org/content/sara-and-students. The State Authorization Reciprocity Agreements Policy and Operations Manual is also available (https://www.nc-sara.org/resources/guides).
Complaint resolution contacts for all states is also available.
As per Section 668.43(b) of the Code of Federal Regulations requires institutions of higher education authorized under Title IV of the Higher Education Act to "provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint."
Office of the State Superintendent of Education Higher Education Licensure Commission 1050 1st St. NE, 5th Floor Washington, DC 20002 Telephone: (202) 727-6436
Unresolved complaints may also be filed with the Middle States Commission on Higher Education, the University's regional accrediting agency, once all other avenues have been exhausted.
Students that have a complaint or grievance should first decide what sort of complaint they have.
Alabama Commission on Higher Education Office of Institutional Effectiveness and Planninghttp://www.ache.edu/|NC-SARA State Portalhttp://ache.edu/ACHE_Reports/Forms/SARA/StudentComp.pdfAlabama Department of Postsecondary Education Office of Private School Licensing Divisionhttps://www.accs.edu/student-complaints/
Alaska Commission on Postsecondary Educationhttps://acpe.alaska.gov/ConsumerProtection
Arizona State Board for Private Postsecondary Educationhttps://ppse.az.gov/complaint
Arkansas Department of Higher Educationhttps://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/Arkansas State Board of Private Career Educationhttps://www.adhe.edu/private-career-education
California Department of Consumer Affairs Consumer Information Center1625 North Market Blvd, Suite N-112, Sacramento, CA 95834Email: dca@dca.ca.gov, Phone: 833-942-1120www.dca.ca.gov
Colorado Department of Higher Educationhttp://highered.colorado.gov/Academics/Complaints/default.htmlDivision of Private Occupational Schoolshttp://highered.colorado.gov/DPOS/Students/complaint.html
The Office of Financial and Academic Affairs for Higher Educationhttp://www.ctohe.org/StudentComplaints.shtml
Delaware Department of Educationhttps://www.doe.k12.de.us/domain/226https://www.doe.k12.de.us/site/Default.aspx?PageID=2983
Education Licensure Commission
http://osse.dc.gov/service/public-complaints
Commission for Independent Education - Department of Education
http://www.fldoe.org/policy/cie/file-a-complaint.stml
Nonpublic Postsecondary Education Commission
https://gnpec.georgia.gov/student-complaints
Hawaii Post-Secondary Education Authorization Program
http://cca.hawaii.gov/hpeap/student-complaint-process/
Idaho State Board of Education
https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/
Illinois Board of Higher Education
http://complaints.ibhe.org/
Indiana Department of Workforce Development
http://www.in.gov/dwd/2731.htm
Indiana Commission on Proprietary Education
http://www.in.gov/che/2744.htm
Iowa College Student Aid Commission
https://www.iowacollegeaid.gov/content/constituent-request-review
Kansas Board of Regents
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
Kentucky Council on Postsecondary Education
http://cpe.ky.gov/campuses/consumer_complaint.html
Kentucky Commission on Proprietary Education
http://www.kcpe.ky.gov/
Louisiana Board of Regents
https://regents.la.gov/students-parents/
https://regents.la.gov/about/proprietary-schools/
Maine Department of Education, Office of Higher Education Services
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml
Complaints shall be addressed in writing to the Maine Department of Education, Office of Higher Education, Augusta, Maine, 04333, with specific facts and allegations and signed by the complainant. The school shall be notified of any complaints which are to be investigated. For more information, please contact Mr. Ángel Loredo, the Higher Education Specialist - Angel.Loredo@maine.gov.
Maryland Higher Education Commission
http://mhec.maryland.gov/institutions_training/Pages/acadaff/acadaffairsdepartments.aspx
Massachusetts Division of Professional Licensure Office of Private Occupational School Education
http://www.mass.gov/ocabr/government/oca-agencies/dpl-lp/schools/students/information-for-students.html
Massachusetts Department of Higher Education
http://www.mass.edu/forstufam/complaints/complaints.asp
Michigan Department of Licensing and Regulatory Affairs
http://www.michigan.gov/lara/0,4601,7-154-35299_61343_35395_35396---,00.html
Minnesota Office of Higher Education
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Mississippi Commission on College Accreditation
http://www.mississippi.edu/mcca/
Commission on Proprietary School and College Registration
http://www.sbcjc.cc.ms.us/program/psDefault.aspx
https://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
Montana University System, Montana Board of Regents
http://www.mus.edu/MUS-statement-of-complaint-process.asp
Nebraska Department of Education, Private Postsecondary Career Schools
http://www.education.ne.gov/PPCS/PPCS%20Forms.html
Nebraska Coordinating Commission for Postsecondary Education
https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
Nevada Commission on Postsecondary Education
Per Kelly Wuest in Nevada (kdwuest@nvdetr.org) a new website will be up soon:
www.cpe.nv.gov
Only SARA portal information available at this time.
Department of Education, Division of Higher Education, Higher Education Commission
https://my.doe.nh.gov/ESSWEB/HigherEducation/Complaint.aspx
New Jersey Department of Labor and Workforce Development, Center for Occupational Employment Information
http://lwd.state.nj.us/labor/lwdhome/coei/teu.html
Office of the Secretary of Higher Education
http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
New Mexico Higher Education Department
https://hed.state.nm.us/students-parents/student-complaints
Office of College and University Evaluation
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
Bureau of Proprietary School Supervision, New York State Education Department
http://www.acces.nysed.gov/bpss/student-rights
The University of North Carolina Board of Governors
http://www.northcarolina.edu/?q=complaints
The North Carolina Community College System (Office of Proprietary School Services)
http://www.nccommunitycolleges.edu/proprietary-schools
North Dakota State Board for Career and Technical Education
http://www.nd.gov/cte/private-post-inst/
North Dakota University System
http://www.ndus.edu/system/state-authorization/
The Ohio Board of Regents
https://www.ohiohighered.org/students/complaints
Ohio State Board of Career Colleges and Schools
http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx
Oklahoma State Regents for Higher Education
http://www.okhighered.org/current-college-students/complaints.shtml
Oklahoma Board of Career and Technology Education
http://www.okcareertech.org/about/state-agency/policies/policies-and-disclaimers/comments-or-complaints-policy
The Oklahoma Board of Private Schools
A Form is available by request to the OBPVS Staff, but is not required. Unless a safety or other issue requiring an in-person investigation is alleged, a "Student," complaint will be accepted and sent to the institution for a response that may then be forwarded to the complainant for further input. Nora Ann House, Director, 3700 N. Classen Blvd., Ste. 250, Oklahoma City, OK 73118, phone 405/528-3370, FAX 405/528-3366, nhouse@obpvs.ok.gov
Office of Degree Authorization
http://www.oregonstudentaid.gov/oda.aspx
Department of Education Private and Career Schools Office
https://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx
Department of Education
https://www.education.pa.gov/Documents/Postsecondary-Adult/College%20and%20Career%20Education/Colleges%20and%20Universities/Higher%20Education%20Complaint%20Form.pdf
Puerto Rico Council on Education
http://www.ce.pr.gov/
*Spanish only
Rhode Island Board of Governors for Higher Education
http://www.ribghe.org/students.htm
South Carolina Commission on Higher Education
http://www.che.sc.gov/Students,FamiliesMilitary/LearningAboutCollege/ConsumerInformation.aspx
Secretary of State (South Dakota Attorney General)
http://consumer.sd.gov/complaintform.aspx
Tennessee Higher Education Commission
https://www.tn.gov/thec/for-students-and-families/transcript-requests-and-institution-complaints.html
Texas Workforce Commission
http://www.twc.state.tx.us/svcs/propschools/problem-school.html
Texas Higher Education Coordinating Board
http://www.thecb.state.tx.us/links/student-complaints/
Utah Division of Consumer Protection
http://consumerprotection.utah.gov/complaints/index.html
Vermont State Board of Education
http://education.vermont.gov/documents/postsecondary-program-complaint-resolution
Private & Out-of-State Postsecondary Education, State Council of Higher Education for Virginia
http://schev.edu/index/students-and-parents/resources/student-complaints
Washington Student Achievement Council
http://www.wsac.wa.gov/student-complaints
Washington Workforce Training and Education Coordinating Board
https://www.wtb.wa.gov/private-career-schools/school-complaints/
WV Higher Education Policy Commission
http://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf
WV Council for Community & Technical College Education
https://www.wvctcs.org/complaints
Wisconsin Educational Approval Board
https://dsps.wi.gov/Pages/Programs/EducationalApproval/Student.aspx
Wyoming Department of Education
http://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/
The Office of the Ombuds provides conflict management resources to all members of the campus community, including students. The Ombuds provides a confidential, neutral, informal and independent place to develop options, obtain referrals, clarify university policies and procedures, and find solutions to problems.
Gallaudet University and the Clerc Center have a Whistleblower Hotline to support the Board of Trustees' mandate to report possible misconduct.
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Admissions Requirements
Spring 2021 – Dec 12Fall 2021 – May 15