Training Outline for Floor/Building Captains
Roles and Responsibilities
If you have been identified as a Floor/Building Captain by the President, Provost, and/or Vice President of Administration and Finance your assistance is of utmost importance during a Level One Emergency.
Crisis Leadership Team
- Created by authority of the President.
- Consists of members of senior management and representatives who are in the best position to respond to an emergency.
- Nine core members include:
- President Provost (Chair)
- Vice President, Administration and Finance
- Executive Director, Services
- Dean, Student Affairs
- Dean, Clerc Center
- Director, Public Relations
- Director, Mental Health Center
- Executive Assistant to the President
- Meets regularly during the year and when a crisis occurs
- Invites additional members to meetings during a crisis as support members
- Has jurisdiction for handling Level One and Level Two emergencies, or incidents demanding special attention and meeting the definition of major crisis, emergency or disaster.
Level One Emergency - University Crisis
- A major emergency, major crisis or disaster that requires an extensive response and commitment of resources from many departments/units and usually requires outside assistance. It also is an event or activity with the potential to negatively affect the reputation or credibility of the University.
- Crisis Leadership Team is responsible for making decisions to resolve a Level One Emergency.
- Potential Level One Emergencies
- Building Damage from Tornado
- Caller claims several bombs planted throughout the campus
- Major residence hall fire
- Hostage situation on campus
- Civil disturbance
- Bio-terrorism attack
- D.C. Evacuation
People always say "I never thought this would happen". It can happen. If you wait, you will be a couple of steps behind when it does.
- An effective and efficient response to an emergency requires the assistance of University personnel at all levels.
- Those include the CLT, Essential Staff, and Floor/Building Captains.
- Will be notified in person, by phone, or by Gallaudet Alert (listserv sends announcement to email, pagers, cell phones (with text capability), and PDAs.
Overview of Gallaudet Emergency Response Plan
- DPS must be contacted immediately in any emergency situation.
- The Field House is our primary evacuation site; GUKCC is the secondary site.
- University Notification System
- Emergency Preparedness Manual and Guide is for reference and guidance purposes. It allows flexibility for field modifications or adoptions during a crisis. All Essential Staff and Floor/Building Captains must familiarize themselves with the contents of the guide.
Your Roles and Responsibilities PRIOR to an Emergency
- Familiarize yourself with all contents of the Floor/Building Captain Binder
- Review the Emergency Preparedness Guide information online
- Become familiar with the locations of every possible exit of your building or floor. Those locations are where you will post the emergency announcement signs.
- Familiarize yourself with the safe areas (upper and lower).
- Develop a plan of how to contact persons on your floor or building.
- Establish a back-up plan and identify someone in your office to serve as Floor/Building Captain in your absence.
- Make or purchase your own emergency kit.
- Serve as liaison between CLT and your assigned area.
Your Roles and Responsibilities During an Emergency
- Initiate communication with the individuals on your building contact list via phone or pager.
- Post the appropriate emergency signage Pick up your emergency kit, and inform individuals on your floor of the emergency.
- Go to the Safe Area. If your Safe Area is only accessible by key, be sure that you are there to unlock the door.
- Provide on-site assistance.
- Account for the people in the Safe Area or Primary Evacuation site.
- Ask that individuals remain in at the site until you get word that everyone can come out.
- Serve as liaison between the CLT and your assigned area.
Emotional Reactions to Trauma
Common Initial Reactions:
- Feeling numb
- Anxiety/ Panic
- Feeling helpless
- Feeling overwhelmed
- Difficulty making decisions
- Temporary memory loss
- Reluctance to abandon property
- Need to contact family members
- Need for information
- Risk taking/ Heroic efforts
Psychological First Aid
- Stay calm, reassure, provide assistance and information
- Display confident leadership
- Assign a support person for those who appear most distressed
- Give people tasks/responsibilities to help them stay calm/focused
- Provide for physical needs
- Be clear and direct when sharing information
- Reassure, but don't offer false reassurance
- Work as a group, emphasize team support
- Listen to peoples feelings
- Help others understand and be patient with the variety of individual reactions
- Help with decision making on issues of property and family