Utility Failure: Procedures

Power Outage

In the event of a power outage in your area, remain calm and follow these steps:

  1. Remain where you are and open all available blinds/shades/curtains to receive outside light.
  2. If you are in an unlighted area without windows, go cautiously to an area that has emergency lights or outside light.
  3. If telephones are working, call and report the outage to DPS at (202) 651-5555 (voice or text) or (202) 651-5444 (TTY)--note: TTYs will not work unless they have a battery backup feature. If a pager is available, page DPS at dps@gallaudet.edu. Wait for further instructions from University or emergency personnel.
  4. If you are in an elevator, stay calm. Use the emergency button to alert Security personnel.

Water Line/Sewer Failure

In the event of a water line/sewer failure, remain calm and follow these steps:

  1. Notify the Department of Public Safety immediately at (202) 651-5555 (voice or text), (202) 651-5444 (TTY), or pager address: dps@gallaudet.edu. Advise them of the severity and location of the problem. Indicate if any objects are in imminent danger.
  2. Use extreme caution if any electrical appliances/outlets are near the water. Stop using all electrical equipment.
  3. If the source of the water is known and you are confident you can stop it safely, (i.e. unclog the drain, turn off the water), do so cautiously.
  4. Assist with protecting objects from water damage by removing them from the area.
  5. If directed to evacuate, follow the same directions for a building evacuation.

Gas Line Rupture

In the event of a gas line rupture or aroma of gas in a building, remain calm and follow these steps:

  1. Evacuate the building immediately! Ask others to follow you on the way out. DO NOT call anyone. DO NOT switch on/off the lights. DO NOT shut down any electrical equipment. Electrical arching can trigger an explosion.
  2. Once outside the building, immediately contact DPS at (202) 651-5555 (voice or text) or page: dps@gallaudet.edu. Give them information concerning the location of the smell.
  3. Remain at a safe distance from the building, including windows.
  4. Do not enter the building until DPS or Washington Gas declares the building safe for reentry