Coronavirus (COVID-19) Check Out FAQ

Will I get my room refund?

If you did check out of your room, you will receive a refund starting from March 18, 2020 to May 10, 2020.  This will take time to process and appear in your student accounts.  Please allow a few weeks for the refund to be processed.

If you are staying on campus until the end of the semester, you will not receive a refund.

Can I stay on campus until the end of the semester?

We have limited availability for those who need to extend their stay.  We have approved students to stay on campus according to the following criteria:

  • Internship (tied to academic credits)
  • Financial Issues (cannot afford to leave, need assistance)
  • International (travel ban, visa barrier)

I have been approved to stay on campus.  Am I required to relocate to another residence hall? If so, when?

Yes, if you are currently living in Benson Hall, Clerc Hall, Peet Hall, and Ballard West.  The Housing Operations Manager will work with you to relocate to another room in either Carlin Hall or LLRH6.

I don't want to have a roommate when I move to another residence hall.

That's understandable.  Each student will not have a roommate or suitemate in the suite they are assigned to.  Everyone will remain alone in their suites at Carlin Hall and LLRH6 until the end of the semester.

Can I have visitors while staying on campus?

To ensure everyone's safety, we are not allowing any visitors in any residence halls.  If you do not live in the specified residence hall, you will not be allowed to enter.  You may only socialize with the residents in your residence hall; however, be mindful of social distancing and remain six feet (or more) away from each other.

I am a student with a family, and I live in an on-campus apartment. Will I be required to move out?

The Office of Residence Life has communicated with families who live in campus apartments -- either Kendall Apartments or residence hall apartments. Apartment residents may remain on campus until their leases expire. They may check out earlier, and will not be penalized for checking out earlier and revoking their apartment leases.  They will receive their full deposit back if the apartment is in good condition upon check-out, and all other expectations in the lease are met. Apartment residents are asked to indicate their intentions by March 30.

What should I do with my belongings? Can I leave my things in my room? Will storage be provided?

We are working on packing and shipping students' essential items.  Updates will be communicated with the students via email.

Non-essential items will be packed and placed in a storage room on campus.  To retrieve them from the storage room, students are encouraged to send an email to to inquire more about this.

What is considered as essential and non-essential items?

Examples of essential items:

  • course texts and academic materials
  • laptops, computers, alarm clocks
  • hearing aids, cochlear implant devices

Examples of non-essential items:

  • pillows, blankets, clothes
  • food, drinks
  • toiletries
  • televisions, refrigerators, microwaves, video games, furniture
  • decorative items

Can my prescription medicine be shipped to me?

Prescription medicine cannot be shipped due to federal regulations.  If you need your prescription medicine, see your primary care provider for another prescription.

Where can I find more information about storage, boxes, and shipping?

Storage will only be available off campus.  Students should plan to pack, store, or ship their items before checking out.  

Below is a list of storage spaces for your convenience.


A U-Haul Representative at 202-289-5480 or Christopher Lyle at (301) 905-2314 Locations/Self-Storage-near- Washington-DC-20002/818029/

Public Storage

1230 Capital Street SE, Washington, DC 20003

(800) 688-8057

Secure Self-Storage

5909 Blair Road, NW, Washington, DC 20011

(202) 751-4508

Cube Smart Self-Storage –several locations

175 R Street NE, Washington, DC 20002

(855) 610-0696

1200 Upshur Street NW, Washington, DC 20011

(855) 610-0696

1701 Florida Avenue NW, Washington, DC 20009

(855) 610-0696

Extra Space Storage-several locations

2000 Bladensburg Avenue NE, Washington, DC 20018

(866) 349-7044

2800 8th Street NE, Washington, DC 20017

(866) 349-7044

3380 Bladensburg Road, Brentwood, MD 20722

(866) 349-7044